Refund policy

At Gobinkies, your pet’s comfort, safety, and happiness are our priority. We strive to ensure that every product reaches you in the best condition possible. However, if you receive a damaged, defective, expired, or incorrect item, we’re here to help.

Return Eligibility

Customers can raise a return, replacement, or refund request within 48 to 72 hours of delivery, depending on the nature of the issue.

Returns or replacements are applicable only if:

The product received is damaged, defective, expired, or incorrect
The item is unused and in its original packaging (where applicable)
The issue is reported within the allowed return window

Required Proof

To process any return or replacement request, customers must provide:

A clear unboxing video
Images/videos clearly showing the issue
Product packaging and label details
Order information for verification

Requests without proper proof or unboxing evidence may not be eligible for return, replacement, or refund.

Verification Process

Once the request is submitted, our team will carefully review and verify the provided details and evidence. If the claim is found to be genuine and valid, a replacement, return, or refund will be approved accordingly.